Privacy Policy

1. Scope

This Privacy Policy explains how GateWay Classes collects, uses, stores, and shares personal data when you use our website, create an account, purchase digital study products, watch classes, or submit queries through our contact form.

2. Information We Collect

• Profile data: name, email, phone number, and basic academic details shared during registration or checkout.
• Account data: login credentials and account preferences.
• Transaction data: order details, purchased subjects/packages, payment status, invoice metadata, and gateway reference IDs.
• Support data: query type and message details submitted via the contact form.
• Usage data: pages visited, device/browser details, and interaction logs used for service quality and security monitoring.

3. How We Use Data

• To create and manage student accounts.
• To process payments and provide access to purchased e-notes, subject packages, and learning resources.
• To respond to contact-form queries, payment concerns, technical issues, and account requests.
• To prevent misuse, credential sharing, fraud, and unauthorized access.
• To send transactional communication such as order updates, account alerts, and service notices.
• To improve product quality, content relevance, and platform performance.

4. Payment and Third-Party Processing

Payments are handled by authorized third-party payment processors. We do not store full card details on our platform. We may store payment references and transaction status for reconciliation, student support, and compliance purposes.

5. Data Sharing

We share information only when required to operate services, including payment partners, hosting/cloud providers, analytics/security providers, or when legally required by applicable law.

6. Retention

We retain data for as long as needed to deliver services, resolve support tickets, maintain transaction records, meet legal obligations, and protect platform integrity. Data no longer required is deleted or anonymized.

7. Student Rights

Subject to applicable law, you may request access, correction, or deletion of your personal data, or request support for account issues, by contacting us through the contact form or email.

8. Security

We implement reasonable technical and organizational controls to protect personal data. No online service can guarantee absolute security, so users should also protect their login credentials and devices.

9. Children and Minors

Our services are intended for college-level learners and other eligible students. If a minor uses the platform, usage should be under parent or legal guardian supervision where required by law.

10. Policy Updates

We may update this Privacy Policy to reflect product, legal, or operational changes. Revised versions will be posted on this page with an updated date.

11. Contact

For privacy-related requests, contact us at support@gatewayclasses.in or submit your request via the contact form.